I visited this store for the first time last weekend and I was warmly welcomed by Scott. He wasnt pushy at all and let me browse the collections at my leisure and was readily available to answer my questions and offer advice. Scott was extremely knowledgeable about the products and ordered me samples of the two carpets I liked to be sent to my home address. I felt completely at ease throughout the duration of my visit and left feeling very satisfied by the experience. I will definitely be back. Thank you Scott!

Nial, our customer service consultant was just great. He was extremely knowledgeable about the various products and was able to advise us on the best combinations of carpet and underlay to achieve our desired end result. He was very pleasant and friendly, in a good way. We were also choosing hard flooring and he was again very knowledgeable and able to explain the differences between various products, ensuring that when our chosen flooring is laid, we are happy with it. We felt that he went above and beyond for us and we were extrely grateful.

Purchased herringbone flooring the Basingstoke store for our kitchen dining room. It was delivered quickly and the communication was good. We decided to fit it ourselves and after a chat with one of the fitters, just to get a bit of insight into any problems (there aren’t any) completed the floor in 3 days. The floor looks amazing and feels very secure underfoot.